History

Cooperation with G.I. Security and certification as an official Caddx Alarm Receiving Center

Another ambitious cooperation that focuses on a multilevel service of all our partners and subscribers, for specialized security solutions above all expectations.

ISO 20000 : IT Services Management System.:

This standard defined and certified the effective management of IT Services and the implementation of Spartan Security activities, in order to best meet the needs and requirements of its customers.

On-line visual camera control through ΜySpartan application.
Receiving an image of the insured area on a smart phone , at each alarm signal.

An additional innovation in MySpartan app for Spartan Security subscribers, smart phone users, which integrates all the alarm visualization functions in the exclusive MySpartan app for incredible convenience and speed.

Significant acquisition and absorption of the 24-hour Signal Reception Center of PSS company
-ex "Katrantzos Security" -

✔️️Strengthening the role of Spartan Security in the field of electronic security.

✔️️Significant expansion in the subscription base.

✔️Turn to strategic growth through investment.

Remote alarm management and at the same time secure access to Spartan Security files.

An additional Compo application that integrates all the functions of the EBS Security application in the exclusive My Spartan application

Creation and television promotion of a new TV spot.
Complete presentation of Gprs technology.

Promotion in collaboration with Cosmote Deals For You

Exclusive double acquaintance offer for new subscribers.

New certifications according to EN ISO Standards:

ISO 39001:2012This standard defined and certified compliance with the road safety requirements of corporate vehicle users for all types of business travel.In this way, Spartan Security becomes a trustworthy and reinforced company for the market trusts it.

New certifications according to EN ISO Standards:

ISO 22301: 2012 Business Continuity Certified implementation of a business continuity management system, in order to prevent, reduce but also deal with immediate and coordinated adverse events and critical situations on a 24-hour basis.

Undertakes as official authorized importer and distributor

of EBS in Greece the disposal of high quality security products

Presentation of MySpartan application

Spartan Security with a dynamic participation as an official sponsor
at the 7th Annual Security Project Conference
taking place in Grand Hyatt Athens hotel on 1-3 March 2019,
introduced the Mobile Application MySpartan
The introduction was made by the head of the Signal Receiving Center, Mr. Vassilis Panagopoulos

Award to the founder and CEO of Spartan Security

Babis Karabatsos at the Security Project conference,
by the Security Manager for its overall contribution and the presence of 30 years in the security industry.

First and foremost, certified recognition of all standards and at waterways.

Standards:
ENISO 27001:2013 Information Security Management System
ENISO 9001:2015 Quality
14001:2015 Environment
OHSAS 18001:2007 Occupational Safety and Health
Spartan Security is the pioneer in the Greek market as the first and only security provider that is certified to provide water services on all standards.

SPARTAN SECURITY ΝEW GENERATION

Complete refurbishment of our facilities and technical equipment that makes the 24-hour Spartan Signal Reception Center, one of the most modern in Europe in terms of infrastructure.

Dynamic participation in Secure Expo 2018

Console installationd

Tyco's Surguard console installation with a single system of three monitoring units, PRI line communication and audio return capability. According to Tyco data and its representative of East European Application Engineer, Mr. Maciej Polak, this is an exclusively for Greek data, installation that was completed informally but effectively and successfully, following intensive efforts by Tyco and Spartan Security technicians.

Enhancing the visit and interaction of the official site

With 8,000 unique visits per month to the official website www.spartan.gr the marketing department is stepping up its efforts to inform visitors to its site and invests in more frequent communication with them not only to promote its services but to deter and prevent crime of all types. For this reason, it set up a weekly news blog with safety tips, internet survival guides, risk and fire prevention and helpful tips for everyone. The great interest in this new effort puts the interaction of the website on a new basis.

New certifications according to EN ISO Standards:

Certification EN ISO 27001:2013 Information Security

Certification EN ISO 9001:2008 Quality

Certification EN ISO 14001:14001 Environment

Certification EN ISO 1800:2007 Occupational Health & Safety

New My Spartan service

Distribution to new subscribers exclusive service through the MySpartan application for on-line 24-hour notification of their security system activity.

Creation and TV promotion of a new TV spot with a 15'' complete presentation of electronic and physical guarding services.

♦ Change of “quick payment” notifications to a formal tax document and incorporation of statistical percentage tables of service charges. Now, in a single form, there is full and detailed information for each account with full transparency in information..

New exclusive ECHO mobile application

New exclusive ECHO mobile application for smartphone, aimed at all mobile technology users in Greece for personal 24-hour protection.

Presentation of the ECHO application

Presentation of the ECHO application at the Infocom Mobile World Conference at Caravel Hotel, with Mrs Matina Karabatsu (Marketing & Public Relations Manager) as speaker..

Presentation of the ECHO application

Presentation of the ECHO application at the Security Project conference at Titania Hotel, with Mrs Maria Karabatsou (Director General) as speaker.

♦ Presentation of a new GPRS service at a special event at Spartan Security premises..

♦ Intra-corporate seminar and workshop on "Customer service quality, complaint handling and telephone communication code" with Mrs Maria Karabatsu as speaker.

♦ Completion of total digitization of all documents with information files since 1989 for immediate retrieval and archival security.

♦ Upgrade of the website to make it accessible by any device. The online image is modernized with new, interactive communication forms that are friendly and flexible to the user (Responsive functionability).

Expansion of activities with Physical Guarding services

Expansion of Spartan Security's activities for integrated security including Physical Guarding (patrol, emergency intervention, manned guarding) covering all of Greece, in close cooperation with a wide network of established partners.

Launch of the Voyager application

♦ Distribution to the partners of the new Voyager (B2B) service a dedicated application available specifically for security systems installers and security technicians.

♦ Presentation of Voyager at the Security Project conference at the HUB EVENTS congress hall, with Vasilis Tsiotras (Software Engineer) as speaker.

♦ Provision of online services with the Border Gateway Protocol (BGP) service for fast online services.

♦ New B2B notification service by SMS for security systems that do not communicate with the Central Station for 24 hours.

♦ New Visual Verification Service is provided 24 hours a day to instantly visualize the area through on-line video transfer to the Signal Receipt Center operators.

♦ Outdoor advertising campaign at OASA bus stops at key locations in Attica.

GPRS with Global Sim

Provision of GPRS wireless alarm communication programmed devices with Global Sim Card to partners for resale to subscribers and at the same time, special provision of the smartphone or tablet-specific application..

New B2B VOYAGER application

Modernization of partner information with the new exclusive VOYAGER application, enabling on-line communication and information management of their customer base with speed and accuracy.

Intra-corporate seminar

Intra-corporate training seminar of staff on: "Improving the quality of service and employee performance". Speakers: Mrs Irene Metallinou and Mr. Markos Valvis, representatives of the Synergy Solution SA Consulting company

♦ Completion of the new ERP system that modernizes its operation and provides new tools at all levels and divisions, aiming to significantly increase its productivity and professionalism.

♦ Collaboration with Lamda Hellix, one of Europe's most acknowledged Data Centers, hosting the Spartan Security web server for ultimate data security.

♦ New paperless pricing method.

♦ Active participation of Spartan Security on Social Media with daily updates and interactive participation of Internet users.

♦ Evaluation campaign of the quality of services provided for all subscribers via questionnaires, on site and on social media.

♦ Creation of 6 new 9" TV spots, as part of the company's brand name promotion and annual programming of their appearance on Greek TV.

Installation of fiber optics and call center change to CISCO

♦ First Central Station in Greece, Spartan Security, installs two different proprietary fiber optic networks of different routing starting a new era of data transfer, now only transmitting digitally and achieving extremely high transmission rates.

♦ Installs a new, latest generation, CISCO call center.

♦ In total, it provides now 105 telephone lines for signal reception and 60 customer communication telephone lines.

Enhance Security of Building Facilities - Expansion of a fleet of vehicles

♦ It installs a bulletproof entrance with double automatic doors, anti-vandalism bulletproof roller shutters around the ground floor and access control to further maximize the security of the Central Station..

♦ It intensifies its promotional activities with a TV advertising campaign at the London Olympics (August 2012), radio (Autumn 2012) as well as selected websites on the internet (2012).

♦ It renews its fleet of vehicles with 8 new company cars baring the logo across their surface.

♦ It introduces one more TV spot to its campaign.

ISO certification

OMSCERT, an accredited to ISO 17021 inspection and certification organization for ISO 9001 management systems, has certified that Spartan Security has established a quality management system that complies with the international standard ELOT EN ISO 9011:2008. This certification confirms the clear improvement in the organization of Spartan Security services and its continuous focus on its management

New ERP system

Introduction of a new ERP system in Windows and updates its operating mode by providing new tools and capabilities across all departments.

Participation in the Intelex Electronica International sectoral exhibition

Once again, it chose to participate dynamically at the INTELEX ELECTRONICA 2011 International Exhibition at EKEP, with the full voluntary presence of all of his staff and a huge impact on the professionals in the electronic security sector.

Spartan Security Central Station

♦ In official records in January 2010, Spartan Security has marginally fewer than 30,000 subscribers and 500 security system installers partners all over Greece. The experience, know-how, organization, infrastructure and above all its ethos make it the oldest and most acclaimed Signal Reception Center in the Greek market.

Technical upgrade of the Central Station

♦ Since 01/06/10, in the context of its continuous development and modernization, it upgraded the Signal Reception Center moving it to new, larger and fully refurbished facilities of high standards and maximum security, in its privately-owned building (just 8 years after the previous relocation). This unique, for the sector in Greece, investment by Spartan Security, demonstrates its evolving dynamics and seals the commitment to continuously improve its offerings.

New subscriber notification service via SMS

♦ New Service for subscribers with the ability to instantly notify by SMS about signals transmitted.

♦ Installation of a new 40 KWA generator with uninterruptible power supply systems.

Participation in the Multi Electronica International sectoral exhibition

Loyal to the annual professional appointment of the security systems installers from all over Greece, it participated for the third time at the International Exhibition MULTI ELECTRONICA 2009 with great success, as the exhibition was combined with the celebration for the 20 years of Spartan Security operation and won the best comments from both organizers and visitors as all of its staff created a pleasant celebrative atmosphere. During the exhibition, dozens of new and older businesses have chosen Spartan Security to promote their business plans and develop their network by the side of the strongest and most reliable partner in the industry.

Open Celebration of the 20 Years of Establishment and Operation.

In the same year, with a mass participation of over 400 partners, suppliers, sectoral association members, staff and friends all accompanied, Spartan Security celebrated its 20 years in a renowned banquet hall in Parnitha, which included a greeting by the President, a brief flashback of the 20 years of the company, filmed wishes from all the staff, as well as a greeting from the President of the Association of Hellenic Security Companies who expressed the wish for the participation of all colleagues in the association's activities.

Creation of Remote Technical Support Department for partners

Staffing, organizing and operation of a new Remote Technical Support Department to resolve any technical issue, system programing, telecommunication issues, Download-Upload etc.

New Video Transmission Service

♦ First Central Station in Greece that offers the new Video Transmission service, which is provided exclusively in cooperation with Cubitech.

♦ Organizing a presentation of the new Video transmission service at TITANIA Hotel open to all partners of both companies with the wide participation and interest of the sector.

Participation in the Multi Electronica International sectoral exhibition

♦ Participation once again with a strong presence as an exhibitor at the MULTI ELECTRONICA exhibition in Elliniko, where the registered candidate new collaborations exceeded 400, most of which are based outside Attica. The highest acceptance by the sector nationwide exceeds all Spartan Security team's expectations.

♦ New Direct Payments Service in partnership with Piraeus Bank & Eurobank, by debiting the credit card or Bank account of the subscriber easily, with the security provided by the versing secured protocol

Dynamic growth of customer base through acquisitions

Dynamic Customer Base Growth:

♦ Acquisition of BENROUBI SA's customer base

♦ Acquisition of MAX SECURITY Ltd.

♦ Acquisition of TRUST SECURITY Larissa.

Participation in the Multi Electronica International Exhibition

Participation of Spartan Security, for the first time as an exhibitor, at the MULTI ELECTRONICA sectoral exhibition at EKEP in Metamorfosi, Attica, with massive participation of interested security system installers. The interest and turnout of industry professionals exceeded every expectation.

Creation of Design & Development Department for new services/applications

Creation of a new Design & Development Department for new services and applications, aiming to expand the services in line with the possibilities offered by new technologies and telecommunications developments, by virtually adopting the needs and new ideas of subscribers and partners for maximum security.

New Operating Hours Checking Service - Customer base expansion

♦ New specialized Operating Hours Checking Service, which provides direct control and information for arm/disarm operation hours of the subscriber's business.

♦ Acquisition of the Omega Electronics customer base.

♦ It breaks the barrier of 20,000 subscribers and 200 businesses.

Finalization of relocation to newly-built privately owned offices

Smooth installation of all departments, equipment and telecommunication systems in its newly-built privately owned offices in a four-floor building in the center of Athens, with emphasis on ecological awareness, adopting the "green roof" approach. The smooth operation and provision of services is set on new ground with innovative equipment, adequately equipped facilities and unparalleled organization.

Relocation to the privately owned new building

♦ Completion of building works of the privately owned building and start of installation of technical and telecommunication equipment for the permanent transfer of the Central Station to the newly built privately owned building.

♦ Parallel trial operation and synchronization of 2 different control centers to finalize smooth migration with rapid integration workflows.

Creation of the first TV commercial spots

♦ The first TV spots are created, launching a new era with television and press advertisements, promoting its services to the general public, in cooperation with major advertising companies.

♦ Strengthening of the online image by building a website that serves the consumer's online needs for communication.

♦ Spartan Security has 10,000 subscribers and 100 partner companies.

Intra-corporate seminar with the participation of all staff

All executives participate in a 40-hour seminar conducted by UMAN business consultancy firm, with spokesperson, presenter and coordinator Mrs. Katerina Karadima on "Quality in customer service" and "Motivation of employees for productive provision of services". This seminar at its end certified the participation of Spartan Security's staff, with a skill and performance test in assimilating the concepts of modern management.

Creation of Marketing Design and Development Department

Establishment and staffing of a new Marketing Design and Development Department aiming to strengthen Spartan Security's brand name in the Greek market, participate in sector exhibitions and strengthen its advertising in the field of security

Creation of IT Department

Creation and staffing of a new IT department oriented to specialized S.R.C. services staffed by a new generation of capable analysts and developers and installs an advanced application with signal and customer base management system operating in a UNIX environment. Since then, it has been the exclusive designer in the field of operating software for Signal Reception Centers.

Creation of a Subscription Management & Collection Department

♦ Development and staffing of a new subscription management & collection department aiming to computerize the collection service to meet the increased collection/billing requirements on behalf of installers that multiply.

♦ First quick payment form adapted to the modern method of payment via EL.TA. and banks (DIAS system).

Purchase of plot for immediate relocation

Purchase of a neighboring plot suitable for professional use, aiming at the construction of a new multi-floor building in order to house the company, which is rapidly developing, presenting expanded needs for establishing, staffing, development and housing of the new departments.

The purchase of a new Sur-Gard console

Expansion of the technological equipment with new telephone lines and new Sur-Gard console, aiming at increasing the capacity of the Signal Reception Center, based on the new ever-growing needs for hosting more installers.

Creation of a Partner Network Development Department

Creation and staffing of the Partner Network Development Department nationwide aiming at the acquaintance and personal contact with security professionals all over Greece, aiming to establish new professional partnerships with selected and reliable security systems installers.

Installation of a new console - Increase of workforce

♦ Installation of a new Linear 8-line console.

♦ Increase of Central Station personnel with one extra operator per shift, in the context of the rapid increase of customer base.

Creation of a Technical Department

Creation and staffing of the Technical Department for the maintenance and upgrade of the Technical Equipment of the Signal Reception Center, aiming at 24 hours uninterrupted coverage 365 days a year by investing in continuous research for all technological and telecommunication developments and full assimilation where this is judged necessary and feasible.

Generator Installation - Eight times increase of Partner Network

♦ Installation of 10 KWA generator for autonomy of the Signal Reception Center in case of power failure.

♦ Eight times increase of the network of installers/partners nationwide, in just one year of operation. Despite the objective difficulties, honesty, transparency, professionalism and confidence inspired by the newly established company were the causes that brought strong partners - allies to this innovative initiative.

Establishment and Operation of Alarm Signal Reception Center.

♦ Conception of the idea by the founder Charalambos Karabatsos for the establishment of an organization offering Alarm Signal Reception Center services which will host and serve subscribers of other security companies too, with responsibility, consistency and ethos through a clear professional relationship.

♦ Operation of the first model standalone Central Station that also accommodates the needs of hosting security system installer subscribers in a privately owned building in the center of Athens, with the imported SIS software and the 2 line Linear console, all of USA origin.

New certifications according to EN ISO Standards:

ENISO 27001:2013 Information Security Management System. The full range of electronic and physical security services are implemented through a Certified Information Security Management System that includes absolute security of information systems and covers a broad planning framework.

ENISO 9001:2015 Quality. Spartan Security services/products are provided through internationally recognized and accepted procedures that meet the mutually agreed requirements of the parties concerned on the basis of quality objectives for continuous and thorough improvement.

14001:2015 Environment. Certified participation and contribution to the society through the awareness led activities, protecting and benefiting the environment according to legislation.

OHSAS 18001:2007 Occupational Safety and Health. Certified improvement in health and safety at work issues and systematic monitoring and implementation of legislation.

ISO 22301:2012 Επιχειρησιακή συνέχεια (Business Continuity) Πιστοποιημένη εφαρμογή ενός συστήματος διαχείρισης της επιχειρησιακής συνέχειας, προκειμένου να προληφθούν, να μειωθούν αλλά και να αντιμετωπιστούν άμεσα και συντονισμένα δυσμενή περιστατικά και κρίσιμες καταστάσεις σε 24ωρη βάση.